FAQ
Have burning questions about how Sew Laurel Lee gets it all done? Check out our frequently asked questions below.
If you can't find what you are looking for, please contact us via the contact page or email info@sewlaurellee.com.
Why are your products one of a kind?
Sew Laurel Lee purchases small quantifies of textiles from a variety of sources. As a result, garments are only produced in single quantities. Styles will be repeated, but not in the same textile.
I love your clothes, but you don't have the size/fabric I want. What can I do?
Lucky for you, we do custom orders. Just contact us via the contact page or email info@sewlaurellee.com and we will make something special for your favourite little people!
What does Sew Sustainable mean?
Sew Sustainable refers to the sustainably sourced materials used in our products. Dresses, Tops, Skirts, Trousers, Shorts and Outerwear with these labels are made with materials that have been upcycled or purchased from sustainable sources. Sustainable sources include buying destash from other makers, purchasing from deadstock of other businesses or even being gifted fabric samples.
Are all your products sustainable?
Sew Laurel Lee is committed to creating high quality and lasting garments that contradict fast fashion consumerism. By creating one of kind, limited designs we are doing our part to make fashion sustainable for the planet.
Where do you ship from?
Sew Laurel Lee is currently shipping all products from Sydney, Australia.
What are my shipping options?
Sew Laurel Lee uses AusPost for all shipping. Currently, we only offer standard shipping. Express shipping is not available due to Covid delays.
I can't see my country on your shipping list. Can I still order?
Yes! Due to Covid-19, some shipping options are not available with AusPost. Please contact me at info@sewlaurellee.com and we will check shipping options. If we can find a courier, we will make a custom listing for your shipping fees.
When will my order ship?
All orders ship no-later-than 48 hours after payment is received.
How do I track my order?
Once your order has been shipped, a tracking number will be emailed to you.
What size are your products?
All store items have sizing clearly explained in the product description. Please check the measurements provided to determine if the product is the correct size. If you are unsure, please email info@sewlaurellee.com or use the website contact form to ask a question.
What are the Custom Order Turnaround Times?
Turnaround times vary depending on the item purchased.
On average turnaround times are 7-14 days. You will be advised of the turnaround time when you place your custom order.
If you require your item sooner, please contact me prior to ordering at info@sewlaurelee.com
** Please note that 'turnaround time' is independent of shipping time.
How do I change my order?
Orders cannot be changed after they have been shipped. If you need to change your order, please contact us at info@sewlaurellee.com or message Sew Laurel Lee on Instagram or Facebook.
What are your refund/return/exchange policies?
Our return/refund policy lasts 30 days. If 30 days have gone by since your purchase, we may be able to offer you an exchange or store credit - please contact us for more details if required at info@sewlaurellee.com
To be eligible for a return, your item must be unused and in the same condition that you received it.
Unfortunately we are unable to except returns or exchanges on the following items:
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Sale or clearance items
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Items that have been worn and/or used
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Custom made, personalised, or altered products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days, minus a 10% restocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If this yields no results, next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sewlaurellee.com
Exchanges (if applicable)
We only replace items if they are defective or damaged when received. We do not exchange items if you simply change your mind after purchasing. If you need to exchange it for the same item, first send us an email at info@sewlaurellee.com. You will then need to send your item to: 76 Smith Street, Summer Hill, NSW 2130, Australia.
Return Shipping
To return your product, you should mail your product to: 76 Smith Street, Summer Hill, NSW, 2013, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. If we don’t receive your returned item, we will not be able to proceed with the refund or exchange.